For today’s retailers, customer expectations are being set by a new generation of shoppers. Whether shopping online via a desktop or mobile device, by telephone or in a physical store, customers expect a choice of home delivery, click & collect or purchase in store – any purchase channel coupled to any delivery channel. This is Omni-Channel retailing. Warehouse Management Systems from the major global vendors have lagged behind when it comes to specialist functionality required to optimise eCommerce operations in this Omni-Chanel environment.
Not only have DAI been immersed in eCommerce from its outset through the delivery of Matflo fulfilment software solutions to the industry’s trailblazers, we are also leaders in omni-channel fulfilment solutions. Handling both store replenishment and eCommerce fulfilment places specialist demands on the WMS. Matflo WMS delivers niche functionality to enable efficient omni-channel fulfilment. This includes:
Our typical solutions within this industry are based on the following products: